Terms and Conditions

Last updated 11 October 2026 · Tesla Service Hub, represented in Asia and Africa by Najmat Alsama Goods Wholesalers L.L.C (Dubai commercial licence no. 1011967) · Workshop: 66 16D St, Al Quoz 4, Dubai, United Arab Emirates · fleet@teslaservicehub.com

Who we are

Tesla Service Hub is represented in Asia and Africa by Najmat Alsama Goods Wholesalers L.L.C (Dubai commercial licence no. 1011967, registered office Al Muhaisnah 4, Office 212, Dubai), which owns and operates this website and the fleet portal, supplies the Tesla parts and the specialist services (diagnostics, programming, online access and technical supervision), and invoices fleet portal plans. Workshop repairs are carried out, invoiced and paid at our licensed partner workshop in Al Quoz, Dubai.

Tesla Service Hub is an independent Tesla service workshop at 66 16D St, Al Quoz 4, Dubai, United Arab Emirates. We are not affiliated with, authorised by or endorsed by Tesla, Inc. “Tesla” and model names are used only to describe the cars we service.

These terms apply to every service we provide: inspections, diagnosis, repairs, parts supply, remote diagnostics and the fleet portal. By booking a service or using the portal you accept these terms.

Quotes and approval

Every repair is quoted before work starts. We do not start any paid work until you approve the quote in writing, on WhatsApp, by email or in the fleet portal.

Work that depends on diagnosis is quoted as a range. We confirm the final price after diagnosis and before the repair. Quotes are valid for 14 days because part prices change.

Prices and payment

All prices are in UAE dirhams (AED). VAT at 5% is added where applicable and shown on the tax invoice.

Every repair has a written work order. Workshop work is invoiced by our licensed partner workshop, which also receives the payment: workshop customers pay when the car is collected; fleet customers pay according to the invoice, by bank transfer or by card through the secure payment link shown on it. Card details are entered only on the payment provider’s page and never reach our website.

Fleet portal plans are invoiced by Najmat Alsama Goods Wholesalers L.L.C and paid in advance, by bank transfer or through its secure payment link. The annual plan runs for 12 months. The one-month plan can be used once per company, does not renew automatically and covers up to 50 cars.

Warranty

Our labour on every repair is guaranteed for 90 days or 5,000 km, whichever comes first. If the same fault returns within that period because of our work, we fix it free of charge. Parts carry the manufacturer’s or seller’s warranty. The warranty period and scope are also stated on each invoice.

The warranty does not cover unrelated existing faults, wear and tear, accidents, water or flood damage, improper charging or use, work by others, or parts supplied by the customer.

Reports and estimates

Inspection reports describe the condition we found on the day of the inspection. Wear forecasts and estimates are based on the readings in the reports and the mileage you give us; they are guidance, not a guarantee.

Your car and liability

We take care of cars in our workshop and during pickup and return. Please remove valuables before handing over the car. Our liability for any service is limited to the amount paid for that service, except where the law does not allow this limit.

Fleet portal accounts

Each company is responsible for its login details and for the people it lets use the portal. We may suspend an account that is misused or not paid.

Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction.