Refund and Cancellation Policy

Last updated 11 October 2026 · Tesla Service Hub, represented in Asia and Africa by Najmat Alsama Goods Wholesalers L.L.C (Dubai commercial licence no. 1011967) · Workshop: 66 16D St, Al Quoz 4, Dubai, United Arab Emirates · fleet@teslaservicehub.com

Repairs and services

Services already carried out are not refundable. If a repair we did fails within the warranty (90 days or 5,000 km), we repair it again free of charge. If we cannot fix it, we refund the labour charged for that job.

You can cancel a booking free of charge up to 24 hours before the booked time.

Parts

Parts in stock can be returned unused, in original packaging, within 7 days for a full refund. Parts ordered especially for you can be returned only if our supplier accepts the return; any supplier fee is deducted. Parts that have been fitted are covered by the warranty, not by a refund.

Fleet portal plans

Annual plan: you can cancel within 14 days of payment for a full refund. After 14 days the plan is not refundable for the remaining period.

One-month plan: not refundable once the account is activated.

Inspections, repairs and parts are invoiced separately and follow the rules above.

How refunds are paid

Refunds for invoiced work are made by the party that issued the invoice. Approved refunds are paid to the original payment method (card or bank account) within 14 working days. Card refunds may take a few more days to appear, depending on your bank.

To ask for a refund or a cancellation, email fleet@teslaservicehub.com with your invoice number.