Service Delivery Policy

Last updated 11 October 2026 · Tesla Service Hub, represented in Asia and Africa by Najmat Alsama Goods Wholesalers L.L.C (Dubai commercial licence no. 1011967) · Workshop: 66 16D St, Al Quoz 4, Dubai, United Arab Emirates · fleet@teslaservicehub.com

Where we work

Services are carried out at our workshop at 66 16D St, Al Quoz 4, Dubai, United Arab Emirates, open Monday to Saturday, 9:00 to 19:00. Fleet inspections can also be done at the fleet’s site in Dubai by arrangement. Remote diagnostics for GCC cars are done online, after you approve Tesla’s access request.

Pickup and return

Pickup from your location and return after the work are free within Dubai. Outside Dubai we quote the transport before the booking.

Timing

We confirm the booking time by WhatsApp or email. The time a repair takes is shown on the quote; if parts must be ordered, we tell you the expected date before you approve.

Workshop customers receive a link to follow each step of the work. Fleet customers see every step in their portal and get an email when a car is ready.

Fleet portal access

After payment we activate the company account and email the login details, usually within one working day. Inspection reports appear in the portal once the inspection is completed and checked.